Support Policy
Expert, flexible, and hassle-free support
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What is Mxmart’s Support Policy?
A flexible cloud support and consulting model that provides specialized assistance, consulting on cloud architectures, systems, tools, and activities to ensure the optimal operation of projects implemented and/or configured by Mxmart.
You can use your policy hours for:
Creation and updates of virtual machines in AWS/Azure/GCP
Configuration and verification of cloud services
Analysis and implementation of new cloud services
Backups and restoration
Connection failure verification
Security checks
Service consulting and monitoring. *Valid in Premium policy*
Get your Support Policy package:
Contracted hours DO NOT EXPIRE!
Basic
Ideal for small projects or occasional support:
Includes:
10 hours of consulting
Response time of 2 to 4 hours Monday to Friday from 9:00 am to 6:00 pm (GMT-6)
Monthly report with breakdown of hours used
Standard
Perfect for growing companies that need constant support
Includes:
60 hours of consulting
Response time of 2 to 4 hours Monday to Friday from 9:00 am to 6:00 pm (GMT-6)
Monthly report with breakdown of hours used
Premium
For teams seeking optimization, security, and continuous evolution
Includes:
60 hours of consulting
Response time of 2 to 4 hours Monday to Friday from 9:00 am to 6:00 pm (GMT-6)
Monthly report with breakdown of hours used
Preventive monitoring report of architecture, security, and optimizations
Continuous support with full visibility and control
By contracting a Support Policy with Mxmart, your company receives specialized attention and continuous assistance, plus exclusive access to our support platform.
This additional benefit centralizes incident management, providing greater control, transparency, and efficiency in support.
Key Benefits:
Centralized incident tracking in one place.
Real-time visibility of status and progress.
Historical records for better control and analysis.
Access from web or mobile devices for timely support.
At Mxmart, we are your extended IT arm, ready when you need us most.
If you are interested in one of our packages, don’t hesitate to contact us!
Request a ConsultationFrequently Asked Questions about the Support Policy
No. Your policy hours never expire, so you can use them whenever your operations require, without pressure to consume them within a set period.
Yes. All policies include a monthly report with a breakdown of hours used, ensuring visibility, control, and transparency of the service.
It depends on the size of your infrastructure, the complexity of your services, and how often you need support. The Mxmart team can help you choose the ideal policy based on your goals and current operations.
No. In addition to emergency support, the policy is designed for:
- - Incident prevention.
- - Optimization of technology service costs and performance.
- - Technology evolution.
- - Strategic cloud support.
- - Cybersecurity.
Simply contact the Mxmart team. We will advise you on selecting the right package and start using your policy immediately.
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